Privacy Policy

EuroCasa ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at eurocasa-th.com, use our Designer Portal, or interact with us in any other way.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We may collect the following types of information:

• Personal identification information — name, email address, phone number, company name, and job title, provided when you register for the Designer Portal, submit an enquiry, or contact us.
• Professional information — your role, city, country, and design credentials, collected as part of the A&D Portal registration process.
• Usage data — pages visited, time spent on pages, referring URLs, browser type, and device information, collected automatically when you browse our website.
• Communications — records of correspondence when you contact us via email, contact forms, or LINE.

We use the information we collect to:

• Process and respond to enquiries, quotation requests, and appointment bookings.
• Verify and manage Designer Portal accounts and provide access to trade pricing.
• Send transactional communications such as account verification emails and enquiry confirmations.
• Improve our website, products, and services based on usage patterns.
• Comply with legal obligations and protect our legitimate business interests.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small data files stored on your device.

We use:

• Essential cookies — required for the website and Designer Portal to function correctly (e.g. session management).
• Analytics cookies — to understand how visitors interact with our site (only with your consent).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We may share your information with:

• Service providers — trusted third-party vendors who assist us in operating our website and conducting our business (e.g. email delivery, hosting), bound by confidentiality obligations.
• Legal authorities — where required by law, court order, or governmental regulation.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Designer Portal account data is retained for the duration of your active account and for a reasonable period thereafter.

You may request deletion of your data at any time by contacting us at the address below.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), hashed password storage, and access controls on our systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 10.

Our website may contain links to third-party websites (including LINE and social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.